Sustainability 2013 Social, environmental and financial report

• Customers and users
• Colleagues
• The Community
• Owner and related parties
• The State
• EPM People
• Investors
• Suppliers and Contractors
• Partners

• Access to and purchasability of public utility services
  Material Matters
• EPM people attitude
  Material Matters
• Municipality of Medellin–EPM Joint Actions
  Supplementary Information
• Company – State Articulation
  Supplementary Information
• National and International Associations and Organizations
  Supplementary Information
• Biodiversity
  Material Matters
• Quality of contracting
  Material Matters
• Climate change
  Material Matters
• Communication and involvement
  Material Matters
• Environmental Responsibility and Culture
  Supplementary Information
• Tax Compliance
  Supplementary Information
• Human Rights
  Material Matters
• Employment and Equity
  Supplementary Information
• Work Environment
  Supplementary Information
• Family-Work Balance
  Material Matters
• Training and Development
  Supplementary Information
• Guild Management
  Supplementary Information
• Comprehensive Water Management
  Material Matters
• Regulatory Management
  Supplementary Information
• Local impacts of contracting
  Material Matters
• Research, development and innovation
  Material Matters
• Social mobilization
  Material Matters
• Social control and involvement
  Material Matters
• Environmental management policies and instruments
  Supplementary Information
• Comprehensive presence in the territories
  Material Matters
• Sustainable Production and Consumption
  Supplementary Information
• Relations with Suppliers and Contractors – Recyproco
  Material Matters
• Safety of the products and services
  Material Matters
• Customer assistance
  Material Matters
• Fees and prices
  Material Matters

• GRI G4 – Dow Jones Sustainability Index (DSJI) for the multi-service and water sector
• GRI G4 – ISO 26000
• Millennium Development Goals – MDG
• Strategic Objectives – BSC
• Global Compact – GC